Shipping/Delivery & Return/Refund Policy
Thank you for visiting and shopping at www.narayanus.com. Following are the terms and
conditions that constitute our Shipping/Delivery & Return/Refund Policy. Business days are
from Monday to Friday 8.30am – 5.30pm, and do not include weekends or public holidays.
Narayan Uniforms & Sports ltd. KN5 Road (Opposite Greenwich Hotel), Remera , Kigali.
1. Standard Shipping/Delivery Policy
Shipment & Delivery processing time
All orders for standard shipping products placed within Kigali during business days are
processed within 1-2 business days. Orders are not shipped or delivered on weekends or
public holidays. Orders placed within Kigali during weekends or public holidays are processed
within the following 1-2 business days.
All orders for standard shipping products placed from areas outside Kigali during business
days can be collected from our pickup station during business hours. Special arrangements
for delivery can be made and delivery costs will always be charged separately since these
items require specific transportation arrangements for areas outside Kigali.
If we are experiencing a high volume of orders, shipments and deliveries may be delayed by
a few days. Please allow additional days in transit for delivery. If there will be a significant
delay in shipment or delivery of your order, we will contact you via email or telephone.
Backorder products are sent by sellers located outside Rwanda. For this reason, we have
allowed customers to reserve these items by placing a Backorder. When selecting a product,
it will indicate that it is available on Backorder as well as your sales order. These products
are shipped and delivered from overseas to Rwanda.
Shipment & Delivery processing time
All orders for Backorder shipping products placed within Kigali during business days are
processed and delivered within 22-35 business days. Orders are not shipped or delivered on
weekends or public holidays. Orders placed within Kigali during weekends or public holidays
are processed and delivered within the following 22-35 business days.
All orders for Backorder shipping products placed from areas outside Kigali during business
days can be collected from our pickup station during business hours within 22-35 business
days from the date of placing the order. Special arrangements for delivery can be made and
delivery costs will always be charged separately since these items require specific
transportation arrangements for areas outside Kigali.
Shipping rates & delivery estimates
Below are our shipping method options and costs. Please refer to your order and postpurchase
notifications (email or mobile messages) for the most up-to-date information.
*Our package sizes are classified as follows:
• Small: Packages which can be delivered on a motorbike
• Medium: Packages which cannot be delivered on a motorbike
• Large: Packages which are delivered by a pickup truck.
Please note that delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email or a phone call once your order has shipped
containing your order number(s). The order number will be activated within 24 hours. Only
One attempt will be done for delivery when contacted upon for delivery and thererafter orders
will be canceled after 5 days if not collected from the pickup point.
3. Returns & Refund Policy
At Narayan Uniforms & Sports Ltd, we pride ourselves on delivering a premium customer
shopping experience. To ensure each and every customer is satisfied with their Narayan
Uniforms & Sports Ltd shopping experience, we offer returns for 48 Hours on our in-store and
48-Hour Return Window
We give a 48-Hour grace period from the time of your in-store purchase or from when your
online order originally ships to return or exchange it in case it is faulty or not as described.
We do not offer returns based on mind changes.
An order is considered “shipped” when the last item in your order has been processed and
shipped or delivered.
Shipping charges will be charged on product exchanges if the products are available in stock
or a refund will be done as per our refund policy.
After the 48-Hour grace period, Narayan Uniforms & Sports Ltd will facilitate communication
between you and the Seller of a purchased product for further assistance on return of the
product and refund.
Products Subject to Return
Returns and exchanges for purchased products can only be accepted if:
• Product does not meet the description provided by the Seller on www.narayanus.com.
• Product is in its original, unused, unaltered and unwashed condition.
• Product includes its original packaging, label, any accessories, manuals, freebies and
tags it may have come with.
• Product is faulty, damaged or is not in good working condition.
• Product has a receipt or proof of purchase.
Products That Cannot Be Returned
Narayan Uniforms & Sports Ltd does not accept returns on the following products:
• Mind changes.
• Backorder Ordered products.
• Products that are not properly packaged, have been worn or washed or are not in their
• Customized products.
How to Return A Product?
For assistance on how to return a product, please contact us on 0738 200 002 or via email
The products in your possession are your responsibility until they are dropped at our pickup
station at Narayan Uniforms & Sports ltd. Any product that is not properly packed or is
damaged will not be eligible for a return, so make sure they are properly taken care of prior
to the return.
Once we receive your product, we will inspect it and notify you that we have received your
returned product. We will immediately notify you on the status of your refund after inspecting
If your return is approved, we will initiate a refund in the same method of payment used as
the original purchase.
Your request for return will be processed within 7 business days.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have questions on how to return your product to us, do not hesitate to write to us at
email@example.com and we will be happy to help you.